How do I place an order?
Browse our collections, select the item you’d like to purchase, choose any available options, and add it to your cart. Proceed to checkout and complete your payment and delivery details.
What payment methods do you accept?
We accept the payment methods available at checkout, including card and other available online payment options.
Can I place an order through Instagram or WhatsApp?
Yes. You can place an order through our Instagram or WhatsApp. However, response times may vary depending on message volume and availability, so orders placed through these platforms may take longer to process.
For the fastest and most seamless shopping experience, we recommend ordering directly through our website, where orders can be placed and processed promptly.
How long will it take to receive my order?
Delivery times depend on the item and your location. Please see our Shipping & Delivery page for detailed information.
Are all items available for immediate delivery?
No. Some pieces are made to order, while others are available for immediate shipping. The estimated dispatch or delivery time will be stated on the product or communicated before purchase.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change or cancellation. Once an order has entered production or been dispatched, changes or cancellations may no longer be possible.
Can I return or exchange an item?
Yes, subject to our Returns & Exchanges Policy. Items must meet the conditions stated in the policy, and return/exchange requests must be made within 48 hours of delivery.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order details and clear photos/videos of the item. We will review the issue and advise you on the next steps.
Can I return an item because I changed my mind?
Returns are subject to our Returns & Exchanges Policy. Please review the policy before placing your order.
Can I order from outside Nigeria?
If international shipping is available for your destination, the available shipping options and costs will appear at checkout.
How do I track my order?
Once your order has been dispatched, you will receive the available tracking or delivery information.
Do you offer custom orders?
Some pieces may be available for custom requests. Please contact us before placing your order so we can confirm availability and requirements.
How can I contact FATIKÉ WORLD?
You can reach us through our Contact Us page or the contact details provided on our website.