Returns & Exchanges
At FATIKÉ, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible so we can assist you.
Eligibility
We accept returns or exchanges in the following circumstances:
- The item received is damaged or defective.
- You received the wrong item, colour or size due to an error on our part.
- The item received is substantially different from what was ordered.
Items must be returned in their original condition, unworn and unused, with all original tags and packaging where applicable.
Items that cannot be returned
For hygiene and product-protection reasons, we do not accept returns or exchanges for items that have been:
- Worn
- Washed
- Altered
- Damaged after delivery
- Stained, soiled or otherwise used
Made-to-order, personalised or customised pieces are not be eligible for return or exchange unless they arrive defective, damaged or incorrect.
How to request a return or exchange
Please contact us at fatikefficial@gmail.com within 48hours of receiving your order.
Include:
- Your order number
- Your name
- A description of the issue
- Clear photographs or videos of the item and the issue
We will review your request and let you know the next steps.
Refunds
Where a refund is approved, it will be processed through the original payment method used for the purchase, where possible.
If the issue resulted from an error on our part or a defective/non-conforming item, FATIKÉ will cover the reasonable return costs.
Important; Please inspect your order as soon as it arrives and contact us promptly if there is an issue.